Moldova Social Innovation Hub (MiLab) - phase I

Status: Closed  
Duration: 2014 – 2018  
Budget: 544,219.15 USD  
Coverage: National  
Beneficiaries: Direct beneficiaries are government authorities, indirect beneficiaries are citizens  
Focus Area: Effective Governance  
Partners: e-Government Agency, State Chancellery  
Project Document: Moldova Social Innovation Hub (MiLab) - phase I  
Final Report: Moldova Social Innovation Hub (MiLab) - phase I - Final Report  
See more information about the project on the transparency portal.  

Project Summary:

The project aims to establish a multilateral platform to engage actors from different sectors (public, private, non-profit, etc.) to seek and experiment with innovative approaches to the society’s problems. This is how Moldova Social Innovation Lab was born.

Ultimately, the Lab is working on developing solutions that have been tested on the ground and co-developed with strong involvement of beneficiaries and are ready to be scaled-up in extended environments.


The goal of the project is to establish the Lab to respond to several crucial necessities identified in the national consultation on the post-2015 development agenda, including enabling people to contribute meaningfully and practically to the development of their country and communities, and facilitation of the communication between Government and people.

Expected results:

  • Develop the capacity within the Social Innovation Lab to generate creative ideas and use innovative methods to solve identified societal problems;
  • Establish sustainable mechanisms and processes for promoting an active participation of people in the development of their country and communities;
  • Facilitate the communication between the Government, private sector and people on solving the challenges neither of them can effectively tackle alone;
  • Build partnerships with various stakeholders in view of testing and scaling-up the developed solutions.


  • Developed several pilots on public service reengineering, among which the process of receiving monthly child care benefits and home residence change;
  • Human Centered Design Methodology was included as one of the official methodologies in the national strategy for public service modernization;
  • Launched Carieramea – a career orientation resource platform to guide students through career choices;
  • Launched Imipasa mobile application and web platform – a digital tool for citizens to report violations of several consumer protection rights and aims to contribute to the effective action of national supervision and control agencies;
  • Supported the National Bureau of Statistics in the development of the methodology for calculating the Multidimensional Poverty Index;
  • Piloted the Public Service Evaluation Tool at the National House of Social Insurance and the Agency for Public Services, to allow citizens to evaluate the quality of public services;
  • Supported six countries in the Western Balkans in applying Human Centered Design for the reengineering of the public employment services.
Budget Delivery
UNDP UN Women UK Embassy Moldcell UNDP RBEC Catalytic Facility funded by the Government of Turkey Government of Slovakia UNDP Regional Innovation Facility
2014 5,000 USD
            4,999.80 USD
2015 59,200 USD             59,127.48 USD
2016 59,000 USD 15,000 USD 12,400 USD 3,900 USD 54,000 USD     144,200.87 USD
2017 79,000 USD 50,000 USD
      27,900 USD 21,914 USD 178,814 USD
2018 95,000 USD           64,082 USD 157,077 USD
Icon of SDG 09 Icon of SDG 16 Icon of SDG 17

UNDP Around the world

You are at UNDP Moldova 
Go to UNDP Global