COVID response: Digital transformation
The digital transformation is already a reality in Moldova, as the country has begun to transfer legal, social and civil service delivery online. Accelerated digitalization can be expected to create new business models and opportunities for digital leapfrogging in traditional industries and governance.
The COVID-19 crisis has highlighted the need for significant support and investments on digital transformation and effective digital governance, particularly to ensure the continuity and delivery of core government functions.
In the past months, business continuity was severely hampered, and many government officials and staff had to continue working in their physical offices not only due to infrastructure issues, but most importantly due to the presence and location of data and information in offline data files and paper-based systems.
But while there has been much emphasis on digital tools and technologies, we must also support the analogue component of digital transformation – policy, institutional coordination and trainings, and leadership – remains a significant challenge in many countries in the region, and thus may continue to constrain effective digital transformation if left unaddressed.
We are working to help the country deliver services remotely and establish digital platforms for social services and e-commerce.
UNDP Moldova is quickly adapting its delivery modes to this new reality & tapping into digital opportunities to respond to the crisis.