UNDP will offer 10,000 USD for an IT application that will collect citizens’ feedback on public services of the National Chamber of Social Insurance

Sep 1, 2017

IT specialists are invited to participate at the Public Services Evaluation Tool Bootcamp, organized by the Moldova Social Innovation Laboratory (MiLab) – a joint project of UNDP Moldova and State Chancellery – in partnership with the Moldovan Association of ICT Companies and National Chamber of Social Insurance during the period of September 12 – 26, 2017.  

All interested applicants need to register online until September 8, 18:00.

For two weeks, the participants have to design applications that, on one hand, will allow citizens to express their level of satisfaction regarding the way they have been served, and, on the other hand, will allow public servants to carry out analytical reports based on the collected reactions.

In this way, public institutions will be able to objectively evaluate their operational procedures, reengineering their services based on a user-centred design. Therefore the quality of public services will increase, being adjusted to the real needs of population.

The participants at the Bootcamp will be guided by mentors. At the end a professional jury will assess the solutions presented. The best IT solution will be awarded with 10,000 USD offered by UNDP Moldova. The prize will be offered for the development and implementation of the proposed solution.

In summer 2017, MiLab experts conducted a series of focus group discussions and in-depth interviews within seven branches of National Chamber of Social Insurance situated in Chisinau, Ialoveni, Cahul, Balti and Comrat. The research team used different methodologies to achieve deep and nuanced understandings on various aspects of user experience, and focused on respondents’ attitudes, behaviours, and challenges with regards to providing feedback (for target users) and integrating it into public policies and programs (for government respondents).

Initially the pilot public services evaluation tool will be tested within territorial offices of National Chamber of Social Insurance and ulterior will be integrated within other public institutions.

Contact information

Anastasia Radu, MiLab communication consultant, la 069224240 sau milab.md@undp.org

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